At Selene & Amor, we believe in the power of artistry and craftsmanship. We don’t just create products; we design unique, handcrafted pieces that infuse magic into everyday moments. Our jewellery and 24K gold-plated roses are carefully crafted with a focus on quality and individuality, turning the ordinary into something extraordinary. Each piece tells its own story, evoking emotions that make it truly unforgettable for the wearer.

Selene & Amor is based in Sydney, Australia. We work closely with skilled artisans internationally to bring our vision to life, ensuring that every piece is created with exceptional artistry, craftsmanship and attention to detail.

We are deeply committed to creating exclusive, handcrafted pieces that tell a story. Every design is meant to evoke an emotional connection, offering more than just a product—it’s a symbol of magic, love, and memories that last a lifetime.

We offer FREE standard shipping on all orders worldwide, ensuring that your experience with us is as smooth and convenient as possible.

Delivery times vary depending on your location. Please refer to our full list of delivery times on our Shipping Page.

All orders are processed within 1-2 business days. Once your order is processed, it will be dispatched for shipping. Please note that made-to-order and pre-order items may require additional processing time, which will be clearly stated on the product page.

While Selene & Amor is based in Australia, all orders are generally dispatched directly from our workshop in China. This allows us to streamline shipping, reduce carbon emissions, and ensure high-quality standards.

As a small business, we are focused on finding the most cost-effective and environmentally friendly solutions. Currently, dispatching orders directly from our workshop in China allows us to streamline shipping, reduce carbon emissions, and keep costs competitive while ensuring high quality. This is the most efficient option for us at this stage.

As Selene & Amor grows, we plan to expand our operations and establish dispatch centres in key locations around the world. This will enable us to offer even more efficient service while continuing to prioritise sustainability.

Yes! Once your order has been dispatched, we will send you a tracking number so you can monitor its journey. Please allow 24-48 hours for the tracking information to update.

• Order Cancellation: Once your order is processed and shipped, we cannot cancel it. Please contact us immediately at info@seleneandamor.com if you wish to cancel before dispatch.
• Changing Shipping Details: If you notice an error in your shipping details, please contact us immediately at info@seleneandamor.com. We can make corrections before dispatch. After shipment, changes cannot be made.

Unfortunately, once the order has been dispatched, we cannot change the shipping address. If the address is incorrect and the package is in transit, the courier will attempt re-delivery. If unsuccessful, the parcel will be returned to the mailing warehouse, and we may be able to re-ship it for a fee. Please ensure your address is accurate at checkout to avoid delays or extra costs.

If your order is marked as delivered but you haven’t received it, please reach out to us at info@seleneandamor.com. We will work with the courier company to investigate and resolve the issue. While we are unable to issue a refund in this situation, we are dedicated to finding the best possible solution.

Yes, we offer free international shipping to over 60 countries. Please refer to our Shipping Page for a complete list of countries we ship to.

For international orders, customs duties and taxes may apply upon arrival and are separate from the shipping cost. These charges are the responsibility of the customer and vary depending on the destination country. Selene & Amor is not responsible for any duties, taxes, or delays caused by customs or third-party delivery companies.

While we strive for timely delivery, delays can sometimes occur. If your order is significantly delayed, please contact us at info@seleneandamor.com and we will investigate the situation.

At Selene & Amor, we want you to love your pieces. If you're not entirely satisfied, returns are accepted within 14 days of receiving your order. Full-priced items can be returned for store credit or a refund, provided they are unworn, in original condition, and include all packaging and tags. Earrings cannot be returned due to hygiene regulations, and sale items are final sale unless faulty.

To initiate a return, please contact us at info@seleneandamor.com with your order number, details of the items, and photos if the item is faulty or damaged. Return shipping costs are the responsibility of the customer, and we recommend using a trackable service.

We currently do not offer direct exchanges. For exchanges, please return the original item and place a new order.

Refunds are processed within 2 business days once the return is confirmed.

For more details, please refer to our full Returns Policy.

• Full-priced items can be returned for store credit or a refund, as long as they are unworn, in their original condition, and include all packaging and tags.

• Earrings cannot be returned due to hygiene regulations.

• Sale items are final sale and cannot be returned or exchanged, unless they are faulty.

To lodge a return, please contact us at info@seleneandamor.com with the following details:

• Your order number
• The items you wish to return
• Photos of the item if it is damaged or faulty

Once your request is reviewed, we’ll provide you with instructions and the return address.

Customers are responsible for return shipping costs, including any customs charges, government taxes, and duties for both domestic and international returns. To make the process easier, we offer the option to send returns to either our design studio in Sydney or our dispatch warehouse in China, depending on which location is more convenient for you. We recommend using a trackable shipping service as we cannot accept responsibility for items lost in transit.

We currently do not offer direct exchanges. If you wish to exchange your item for a different style, please return the original item and place a new order.

We collaborate with skilled artisans in China to bring our creations to life. We carefully select our manufacturing partners to ensure they uphold the highest standards of quality, ethics, and craftsmanship, so that every piece reflects our commitment to excellence.

At Selene & Amor, we take pride in the exceptional craftsmanship and attention to detail that goes into each piece of jewellery.

Here’s an overview of the premium materials we use to craft our jewellery:

• 18K Gold Plated 925 Sterling Silver
  We use 18K gold plating over 925 sterling silver, a high-quality base metal that is 92.5% pure silver, with the remaining 7.5% typically made up of alloy metals to enhance its durability. 925 sterling silver offers strength and a brilliant shine while maintaining the lightweight comfort for everyday wear.
  
  The 18K gold plating is enhanced with an e-coating layer, which provides added protection to the gold finish. E-coating is a thin, durable layer applied through electroplating, which helps prevent tarnishing and enhances the longevity of the piece. This additional layer ensures that the gold maintains its rich, radiant appearance for a longer period, offering better resistance to wear and environmental factors.

• 14K Gold Plated 925 Sterling Silver
  We use 14K gold plating over 925 sterling silver, which is 92.5% pure silver and provides a perfect balance of strength and shine. 14K gold has a slightly darker, more subtle yellow hue compared to 18K gold, and it is more durable and scratch-resistant due to its higher alloy content. This makes it ideal for everyday wear.
  
  Our 14K gold plating is applied in three layers, enhancing the gold’s durability and resistance to tarnishing, ensuring that your jewellery maintains its radiant finish for longer.

• 18K Gold Plated Brass
  For a select few statement pieces, we use 18K gold plated brass. Brass offers durability and versatility while keeping the price accessible without sacrificing the luxurious appearance of 18K gold.

• Freshwater and Shell Pearls
  Our jewellery features freshwater pearls and shell pearls, known for their natural lustre and texture. Each pearl is carefully selected for its beauty, and we use only AAAA or AAAAA grade pearls, ensuring the highest quality and timeless appeal.

• Cubic Zirconia (5A Grade)
  For the majority of our pieces, we use 5A Cubic Zirconia, the highest grade available, offering diamond-like brilliance and clarity. These stones provide a stunning, affordable alternative to natural diamonds. While 5A Cubic Zirconia is used in most of our designs, we carefully select the highest quality stones for every piece to ensure that each item radiates brilliance and beauty.

• Gemstones
  Currently, we offer natural pink agate, known for its soft pink hues and unique banded patterns. Each stone is carefully selected for its natural beauty and healing properties, making it a meaningful addition to our pieces.
  
  We plan to expand our gemstone range in the future, introducing new stones to further enhance the beauty of our collections.

While water doesn’t immediately affect gold plating over sterling silver or brass, continuous exposure to water and chemicals like perfume, deodorant, and household cleaning products can lead to tarnishing over time. To maintain the beauty and longevity of your jewellery, we recommend avoiding prolonged contact with moisture.

Yes, our jewellery is designed with sensitive skin in mind. We use nickel-free, lead-free, and hypoallergenic materials, ensuring that our pieces are gentle on the skin.

If you have very sensitive skin, we recommend choosing 925 sterling silver over brass, as it tends to be gentler. For detailed information on the composition of each piece, please refer to the product page.

To minimise irritation, we also suggest removing your jewellery before sleeping or engaging in activities that may cause excessive sweating or exposure to chemicals.

Currently, we do not offer custom design services, but we are always working on creating unique and exclusive collections that cater to our customers' desires. Stay tuned for future offerings.

Our 24K gold-plated roses are crafted using a delicate process that transforms real, natural roses into timeless works of art. The process includes carefully selecting the finest roses, preserving the petals with a special resin, shaping the rose, and applying genuine 24K gold through electroplating. Each rose undergoes a thorough inspection for quality and is carefully packaged in an elegant box.

For more information on the full process, please refer to our 24K Gold-Plated Roses Page.

Yes, our 24K gold-plated roses are made from 100% real, natural roses. We select the finest blooms, preserving their authentic texture and intricate details before coating them in 24K gold. Each rose comes with a Certificate of Authenticity, confirming it has been hand-crafted and preserved through a meticulous 65-step process, ensuring it is a true representation of nature.

Yes, the gold plating is made from genuine 24K gold. To ensure both quality and durability, every rose comes with an SGS report, certifying the thickness of the gold plating layer. This independent certification guarantees the gold finish is of the highest standard, ensuring the rose retains its golden beauty for many years to come.

While we start with a naturally beautiful rose, the colour is enhanced during the production process. The preservation and gold-plating steps bring out a more vivid hue, so the final colour may differ slightly from the original natural shade. This enhancement is intended to highlight the rose's natural beauty, creating a more striking and lasting result.

Our 24K gold-plated roses come from Kunming, the capital of Yunnan Province in China, known for its ideal climate for rose cultivation. Often referred to as the "City of Eternal Spring," Kunming’s mild temperatures, abundant sunshine, and rich soil provide the perfect environment for growing premium roses. The region has a long history of floriculture, with generations of artisans and florists perfecting their craft.

We collaborate with skilled artisans in Kunming, Yunnan, who partner with a family-owned rose farm to provide the finest roses for our 24K gold-plated creations. Every stage of the process—from the careful selection of blooms to their preservation, gold-plating, and final packaging—takes place in Kunming. This close partnership ensures that each rose embodies the highest standards of craftsmanship and quality.

The process of creating each 24K gold-plated rose takes approximately 15 days, starting once the rose leaves the farm. This includes careful selection, preservation with protein resin, gold plating, and final quality checks. Please note, this timeline does not account for the growing and cultivation of the roses, which typically takes 6 to 8 weeks before they are sent to the artisans for the next stages of production.

At this time, we do not offer engraving or custom designs for the 24K gold-plated roses. However, we are always exploring new ways to enhance the customer experience and may offer customisation options in the future.

To maintain the beauty and longevity of your jewellery, avoid exposure to water, perfumes, and harsh chemicals. When not in use, store your pieces in the provided Selene & Amor suede pouch to protect them from scratches and tarnish. For more information, visit our Wear & Care Page.

To keep your jewellery sparkling, gently wipe it with a soft cloth after each wear. For a more thorough clean, use a jewellery cleaning cloth for light tarnishing. For gemstones, use a damp cloth, and for pearls, gently wipe them with a soft, damp cloth to preserve their natural lustre.

Tarnishing is a natural process where metals, such as gold-plated jewellery, can lose their shine and develop discolouration over time due to exposure to moisture, air, or chemicals like perfumes and lotions.

To minimise tarnishing, remove your jewellery before swimming, showering, or exercising. Also, avoid direct contact with perfumes, lotions, or cleaning products, and store your pieces in a dry, cool place, preferably in the provided pouch.

Pearls are delicate and require special attention. Gently wipe them with a soft, damp cloth after wearing to remove oils and residue. Avoid submerging pearls in water, and always store them in a soft pouch to protect their lustre.

We recommend removing your jewellery before swimming or showering, as prolonged exposure to water can damage the finish, weaken the metal, or harm the stones and pearls.

It’s best to remove your jewellery before exercising. Friction, sweat, and impact can cause scratches, tarnishing, or loosening of stones, which can affect the beauty and durability of your pieces.

To preserve the beauty of your 24K gold-plated rose, we recommend keeping it in a dry, cool place away from direct sunlight, moisture, or humidity. Gently wipe it with a soft, lint-free cloth to remove any dust or fingerprints. Avoid contact with harsh chemicals, perfumes, or cleaning agents to prevent damage to the gold plating.

With proper care, your 24K gold-plated rose can last for many years without losing its beauty. The preservation process ensures that the natural rose remains intact, while the gold plating protects it from further damage. However, the longevity of the gold plating may vary based on care and handling.

While 24K gold plating is highly durable, it can eventually show signs of wear over time with prolonged exposure to certain conditions. However, with proper care, your rose can maintain its radiant finish for years.

While the 24K gold-plated rose is crafted for durability, the natural petals and leaves, preserved with resin, remain delicate. We recommend handling the rose with care to maintain its beauty. Each rose comes with an acrylic stand, which provides an elegant and secure way to display your rose.

If your item is found to have a manufacturing defect, the warranty offers either a replacement of the same or similar item, or store credit for the value of the defective item. The option depends on availability and the nature of the defect.

All jewellery purchases from Selene & Amor are covered by a 3-month warranty from the date of purchase. This warranty covers any manufacturing defects or faults in materials, including:

• Faulty clasps or fastenings: If a clasp, hook, or mechanism fails to function as intended.
• Broken or loose settings: If stones or other adornments are improperly set or detached due to production issues.
• Defective plating: If a piece is tarnished or discoloured immediately after purchase due to a defect in the plating process.

The following are not covered by the warranty:

• Loss of jewellery
• Chain breakage
• General wear and tear, including tarnishing or fading of plated jewellery due to regular use
• Damage caused by improper care or handling

To file a warranty claim, please submit a clear photo or video of the defective item, along with your proof of purchase (including your order number), to our Customer Care team at info@seleneandamor.com. We will review your submission and provide a resolution based on the details provided.

The jewellery warranty is valid for 3 months from the date of purchase. Claims made after this period may not be eligible for replacement or store credit.

Yes, our jewellery is delicate. We recommend following the Product Care Guidelines provided to ensure your piece lasts as long as possible and stays in beautiful condition.

Our 24K gold-plated roses are covered by a 6-month warranty, effective from the date of purchase. This warranty covers:

• Manufacturing defects such as defective plating (e.g., tarnishing or discolouration immediately after purchase).
• Damage during transit. If your rose is damaged during delivery, we offer a replacement.

The following are not covered by the warranty:

• Loss of the rose
• Damage caused by exposure to water, humidity, sunlight, or chemicals
• Natural imperfections in the petals due to the rose's real nature, such as small marks or slight variations in colour
• Breakage or damage caused by mishandling

To file a warranty claim, please send us an email at info@seleneandamor.com with:

• Your order number
• Photos or a video showing the defect
• Proof of purchase

Once your claim is reviewed, we will provide instructions for the next steps, which may include a replacement or store credit.

Since our roses are made from real flowers, natural imperfections such as small marks or slight variations in colour may occur. These are part of the unique beauty of each piece. The colour may also appear slightly different from the product images due to display settings.

Claims made after the 6-month warranty period may not be eligible for replacement or store credit.

Yes, each 24K gold-plated rose comes with:

• A Certificate of Authenticity
• An SGS report certifying the thickness of the gold plating layer