At Selene & Amor, we offer FREE Standard Shipping on all orders worldwide, ensuring that your experience is as smooth and convenient as possible.

All orders are processed within 1-2 business days. Once your order is processed, it will be dispatched for shipping.

(Please note: Made-to-order and pre-order items may require additional processing time. The specific processing time or shipping date for these items will be clearly noted on each product page.)

Delivery times vary by country. Please see below for the estimated delivery time to your location:

• USA (6 -12 business days)
• Canada (8 - 15 business days)
• Australia (8 - 15 business days)
• New Zealand (7 -14 business days)
• South Africa (10 - 20 business days)
• United Arab Emirates (7 - 16 business days)
• Hong Kong (2 - 5 business days)
• Japan (5 - 10 business days)
• Mexico (10 - 20 business days)
• Singapore (6 - 12 business days)
• Turkey (10 - 17 business days)

Europe:

• Austria (7 - 12 business days)
• Belgium (7 - 12 business days)
• Bulgaria (10 - 15 business days)
• Croatia (8 - 12 business days)
• Czech Republic (8 - 12 business days)
• Denmark (5 - 12 business days)
• Estonia (10 - 15 business days)
• Finland (8 - 14 business days)
• France (5 - 15 business days)
• Germany (5 - 10 business days)
• Hungary (10 - 14 business days)
• Iceland (12 - 18 business days)
• Ireland (10 - 14 business days)
• Italy (8 - 12 business days)
• Latvia (10 - 14 business days)
• Netherlands (5 - 12 business days)
• Norway (8 - 17 business days)
• Poland (6 - 12 business days)
• Portugal (6 - 15 business days)
• Romania (10 - 15 business days)
• Slovakia (7 - 12 business days)
• Slovenia (8 - 12 business days)
• Spain (5 - 12 business days)
• Sweden (6 - 12 business days)
• Switzerland (10 - 20 business days)
• Ukraine (7 - 12 business days)
• United Kingdom (5 - 10 business days)
• Other countries (10 - 25 workdays)

Once your order has been dispatched, we will send you a tracking number so you can monitor its journey. Please allow 24-48 hours for the tracking information to update.

Once your order is processed and shipped, we cannot cancel it. Please contact us immediately at info@seleneandamor.com if you wish to cancel before dispatch.

If you notice an error in your shipping details, contact us right away at info@seleneandamor.com We will correct it before dispatch. After shipment, changes can’t be made.

Unfortunately, we are unable to change the shipping address once the order is dispatched. If the address provided is incorrect and the package is already in transit, the courier will typically attempt re-delivery. If re-delivery is unsuccessful, the parcel will be redirected to the mailing warehouse in the recipient's country and may eventually be destroyed or abandoned by local authorities.

Once the parcel arrives at the mailing warehouse and the courier contacts us, we can arrange for the parcel to be re-shipped to the correct address. However, the customer will be responsible for any re-shipping fees. If the customer fails to provide updated, correct shipping details, the parcel will not be returned to us and will be destroyed. No refunds will be issued in this scenario.

Please ensure your address is accurate at checkout to avoid delays or additional costs.

While Selene & Amor is proudly based in Australia, all orders are generally dispatched directly from our workshop in China. By shipping straight from our workshop, we avoid unnecessary back-and-forth shipping, helping to reduce carbon emissions and supporting our commitment to sustainability. Our dedicated team of artisans and quality control experts ensures that each piece meets our high standards before it is dispatched to you.

We offer free international shipping to over 60 countries. You can find the full list of countries we ship to below:

Albania, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Guadeloupe, Hong Kong SAR, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Moldova, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Peru, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Vatican City, Vietnam.

For international orders, customs duties and taxes may apply upon arrival and are separate from the cost of shipping. These charges are the responsibility of the customer and vary depending on the destination country and its local regulations.
Please note that Selene & Amor is not responsible for any duties, taxes, or delays caused by customs or third-party delivery companies. For Australian orders, GST is already included in the retail price.

If your order is marked as delivered but you haven’t received it, please reach out to us at info@seleneandamor.com as soon as possible. We understand how disappointing this can be, and we will promptly begin an investigation with the courier company to resolve the issue. While we are unable to issue a refund in this situation, we are dedicated to finding the best possible solution.

While we strive to ensure timely delivery, occasional delays may occur. If your order is significantly delayed beyond the expected delivery period, please reach out to us, and we will investigate the issue.